A conversation, and the work underneath it
Left is what the visitor sees. Right is what the system did. Most of the value is in the right-hand column.
We've got four freezer doors that keep failing and I'm not sure what to replace them with.
Cooler or freezer? The right answer is different for each.
Freezer. Maybe fifty cycles a day across the four.
At that volume sealing performance drives your energy cost more than anything else. Are they fabric or rigid today?
Fabric. Does what you're suggesting meet our state energy code?
I can give you the published R-values and the certifications. Whether it satisfies your code is your engineer's determination, not mine.
Fair. Can someone call me? We're in Fresno.
Yes — what's the best number to reach you?
Four exchanges. The agent qualified an application, answered from verified source material, refused to make a call that wasn't its to make, and produced a routed lead with context attached. A support bot would have sent a link to the product page.
Three agents, three very different jobs
These are not prototypes. Each one is answering real questions on a real site right now, and each was built for a completely different audience.
Our own agent. Webster handles service questions, recognizes returning visitors, personalizes what he surfaces, and hands off to a dedicated voice for podcast conversations.
Talk to Webster ›A technical audience asking about coating systems, substrates, and service environments. Herry qualifies the application before recommending anything and routes inquiries to the right specialist.
See the case study ›High-volume consumer questions about application timing, spreader settings, and rates — seasonal, repetitive, and exactly the kind of load that would otherwise land on a small team.
See the case study ›Built for the way industrial buyers actually shop
Long consideration cycles, technical questions, and a sales organization that needs qualified leads rather than form fills.
Qualify before recommending
Application, environment, dimensions, volume, timeline — gathered conversationally, one question at a time. The rep opens the follow-up already knowing the job.
Answer from your content, not the internet
A curated knowledge base written from your published material and verified against source. When a question falls outside it, the agent says so and hands off.
Route to the right desk
Sales, parts, service, specification — different inquiries reach different people, keyed on intent, product line, and geography.
Work nights and weekends
A meaningful share of industrial inquiries arrive outside business hours. Voice and text, and the same agent can answer a phone number.
Tell you what your site is missing
Every question the agent couldn't answer is logged, counted, and reported. Those gaps become your content plan — the agent turns into an audience-listening instrument.
The refusals are the product
Anyone can build something that always has an answer. For a manufacturer, an agent that confidently invents a specification isn't an embarrassment — it's a liability.
Never invents a spec
If it isn't in the knowledge base, the agent says so and routes to a person.
Never asserts compliance
It cites published ratings. The code determination belongs to the engineer of record.
Never names a competitor
Not when asked directly, not when the visitor names one first.
Never quotes unapproved pricing
The agent works only from figures you have approved for publication.
Counted as correct behavior, not failure
Every refusal shows up in your monthly reporting alongside the questions the agent answered — separating what it genuinely couldn't handle from what it correctly declined. That distinction is what turns a conversation log into a content plan.
View Our AI ServicesYours, on your infrastructure
Not a seat rented in a vendor's platform. The agent, the conversation data, and the reporting all live on your servers. If the relationship ends, you keep them.
Trivera has been building for the web since the year most of our clients registered their first domain.
Not the three-to-seven-month deployments the enterprise platforms quote.
A build fee and a monthly retainer. Not a charge per conversation that punishes you for volume.
Ready to start your next project?
We build these for manufacturers, industrial suppliers, and B2B companies with long sales cycles and technical products. We'll show you a working agent rather than a slide deck.
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